Refund policy

Drain Guardian Return & Refund Policy

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At Drain Guardian, we want you to feel secure in your purchase. If you’re not fully satisfied, our return policy is here to make the process as smooth as possible. Below are the details of our policy:
1. What’s the Difference Between a Return and a Refund?
  • Return: When you send an item back to us, this is considered a return. Most returns will need to be processed before a refund is issued.
  • Refund: This is the amount we issue back to you once your return has been received and processed.
2. What’s Covered by Our Return and Refund Policy?
  • Return Window: You have 30 days from the date of delivery to initiate a return.
  • Refund Method: Refunds are issued back to your original form of payment, or as a replacement product, based on your preference.
  • Return Shipping: Customers are responsible for return shipping costs unless the product is damaged or defective.
  • Refund Eligibility: We offer refunds for unused and undamaged products returned in original packaging. Items that have been used or altered will not qualify for a refund.
3. How Long Does It Take to Receive My Refund?
  • Once we receive your returned item, please allow up to 5-7 business days for the refund to be processed. A confirmation will be sent to you as soon as the refund is complete.